Els Pins Resort & Spa - Emar Hotels

This is a lovely modern hotel, in a quiet area but has its flaws as well as plus points in our opinion. The flaws Firstly unless you read reviews prior to arrival Tui do not mention when booking that a€250 damages deposit is paid on arrival and held until housekeeping assess your room after you've actually checked out and returned home . VERY EXCESSIVE Fee...which means you have to hope they find nothing as you're not going to be able to defend the decision if need to. We were aware check out time was 11am so as we were arriving from a 6am departing UK flight and with somone who had special needs, we emailed the hotel after booking and the day prior to arrival to ask if there would be a chance of early checkin. Given that guests must checkout of their room at 11am which again isnt advertised, we were hoping for an earlier than 2pm room entry. Not on your life.... Checked in 11.15am still waiting 1.45pm . No consideration to the emails regarding our sons needs. Up since 2am that morning. Saw him getting stressed etc waiting in reception. Can't see why they couldn't have done this as we were only ones waiting for a room. Very disappointed. We asked twice how long, to be met with stern "not yet" by the male receptionist. On checking in, no information from female receptionist no info on hotels amenities, the area, nothing, just times for breakfast. Did get offered a glass of fizz though. Lovely room allocated overlooking pool 2nd floor but extremely basic . Nothing in there to break lol!! Toilet cubicle tiny so anyone on the large side would have issues getting in, sitting down and getting out although door opens both ways. Shower wet room floor very slippy too. Nowhere to dress in private as cant take clothes in there they'd get wet. Very little hanging space for clothes. Cleaning very poor. Never cleaned balcony once. Glass balcony full of finger prints and never swept floors. Bedding was crumpled even when made and pillows terrible. Flat. Worst ever. Looked like beds hadn't been made on arrival. Sofa bed absolutely awful. Like sleeping on bag of iron poles. Shocking when you pay full price. Should have a proper bed and remove this when 3 adults in a room. We had an early flight home so checked out 7am. Breakfast not til 8am so asked night before for packed picnic. For a 4 star hotel this was absolutely disgusting. 3x ... Two triangle ham n cheese sandwiches on dry white curled up bread, no butter. 1Apple. 3 plain Marie biscuits. Coco yoghurt n bottle of water. Gave majority of it all back. Considering the lovely breakfast we had each morning so much choice, this was 2star standard at best. The Good Great that breakfast on til 11am. Main pool was superb with great DJ on Tues Wed Thur. Lovely area for sunbathing always plenty of beds although majoroty uncomfortable and cheap metal style. Bar very reasonably priced for all drinks. Average age group 25-30 years very few children but there is a children’s pool. Beach pool u